I didn't quit - just moved
Posting Date: 02/05/2014
Some wonderful person made my day. She informed me that she missed my Writers Corner column and was “sorry, you quit writing for Mesquite Citizen Journal”. I didn’t quit writing and I certainly didn’t leave MCJ. I simply reduced my schedule. My column is published every other week under the heading Front Porch Sittin’ and I would be honored if you would follow me there.
Just go to the left menu column and you'll find the Front Porch Sittin' section.
Betty Freeman Haines
Who Killed Customer Satisfaction?
Posting Date: 04/22/2013
Recently a client approached me about the possibility of updating and refreshing some of my customer satisfaction curriculum. I considered the project for about five minutes before rejecting it. I rejected it because I believe that customer satisfaction has been rendered useless by customer service professionals who talk the talk and fail to walk the walk. [Read more]